2. How is my coach delivered? Coaches are either picked up by our customers or delivered by a bonded outside transportation company. Medical Coaches normally uses MobileMed Support Services. We have found them to be reliable, experienced, and very knowledgeable in all aspects of Medical Coaches’ mobile unit operation.

3. Is it possible to request a sales presentation at a customer site? Yes. Please contact Chad Smith at 607-432-1333, Ext 125, or dial 0 for the operator.

4. Can you provide references for me to contact? Please contact csmith@medcoach.com for a list of references.

5. What is your typical delivery timeframe? We are continuously building PET/CT’s for inventory and can normally make fairly rapid deliveries upon receipt of equipment

6. What are your standard options? Our standard options include a fully installed hot lab, a mobile sink, injection chairs, fire suppression system, multi-level cot, escape hatch, special artwork, hinged bi-fold canopy door or a swing canopy door. For more information please refer to our options listing. NOTE: some options are mandatory for operation in some states and municipalities.

7. Is it possible to add additional options? Yes. We are always willing to work with our customers if they have additional options which they require or would like to see on the coach. We always welcome new and creative ideas that make our coaches more efficient or user friendly. If you let us know exactly what you would like to do, we will provide an additional quote.

8. What type of service program do you offer? Medical Coaches pioneered active Preventive Maintenance (PM) and extended warranty programs. We offer 24/7 coverage with four-hour response by trained local professionals. We consider our effective and responsive service to be a hallmark of Medical Coaches. Please request a copy of our Mobile•Serve brochure for more details.

9. Can I add the cost of a mobile to the lease of a PET/CT scanner? Yes. This is done quite frequently. Please speak with your sales representative or leasing group for more information.

10. Can I visit your facility? We encourage visits to the Medical Coaches Manufacturing facility to all potential customers. Typically we have a number of MRI, PET/CT, and specialty units in all stages of construction. We are 20 minutes from the National Baseball Hall of Fame and only 10 minutes from the National Soccer Hall of Fame. Albany and Binghamton Airports are one to one-and-one-half hours away. (We are more than happy to make a sales presentation our customer’s site also).

11. Do you offer training? Yes. We encourage all customers to send drivers or technicians to our facility in Oneonta, New York, for a full-day training session. If that is not possible, we have our transportation company do a full training session upon delivery to explain setup and breakdown. We also supply a very easy-to-understand color operator’s manual with each mobile unit.

12. How many years have you been building Mobile PET and PET/CT units? Medical Coaches built the very first mobile PET and PET/CT units. We started producing Mobile PET units in 1991 and mobile PET/CT units in 2001. We delivered the first of each mobile. Overall Medical Coaches has been in the mobile business for 50 plus years. We have delivered over 20,000 specialty units to over 110 different countries.

13. What equipment is offered in the optional hot lab? Please refer to the hot lab listing in our Available Options List. Our standard hot lab has been developed by experts in their field. We are happy to work with the customer for any special accommodations necessary.

14. How does your coach operate in varying climates? Our coaches are designed for rugged terrain and nasty weather. Medical Coaches has supplied coaches to more than 110 countries. We pride ourselves in building mobile units that can operate in extremes of heat and cold. Our custom insulating techniques combined with dependable heating and air conditioning systems insure comfortable working conditions in virtually any outside environment. Our unique body design allows us to store our generator, lift gate, and steps in weather-sealed compartments, protecting them from the elements. Operators can set up our coach in far less time than our competitors.

15. Who installs the scanner? A team of experienced Medical Coaches’ employees install all PET/CT/MRI/P.E.T. equipment at our facility. Equipment vendors perform final system calibration and set up. Our trained professionals have installed hundreds of Philips, Siemens, CTI, and GE systems (both fixed and mobile).

16. What is the average service life of your units? Due to our unique rugged construction, we have some mobile units that have been out in the field for over 20 years. Typically our trailers outlast the medical systems onboard and can be refurbished for “another life.” The average life of an MRI, PET or PET/CT coach is 15 years.

17. Why do you put the generator on the side? We decided to move our generator from the front mount to the side compartment after receiving too many complaints from customers. For example, the front mount was too noisy, collects dirt, road grime, ice and snow, very difficult to service and adds unnecessary length to the trailer making them harder to maneuver.

Our side-mounted generator is weather protected, accessible for virtually all service from the ground, very quiet, customer friendly, and built by Detroit Diesel with an extensive country-wide service network

18. Why is your underbelly lift so popular? Most lifts fold up against the trailer side. These lifts can accumulate road dirt and grime, plus ice and snow. In addition, they are not 100 percent reliably protected from dangerously coming loose while the unit is in transit. We decided to mount our lift in a weather protected compartment. The lift is deployed hydraulically and need not be cleaned of accumulated grime and ice. The hydraulic system offers a very smooth ride up and down, touted by our customers to be the best in the industry. In addition, we are able to conveniently store steps and hand rails in this compartment. Hand rails are custom-formed 2” diameter, high-grade stainless steel,; they do not bend, warp or dent nor do they have paint to chip or aluminum stains to go on hands or clothes. Using our lift adds nearly 8 inches of width to the control room because no inset pocked for a fold up lift is required.

19. Why don’t you use a canvas lift cover? Our competitor uses this style because their lift folds against the side flush with the wall. Medical Coaches is able to inset our door allowing us to add a folding solid canopy door. The door serves two functions: an added weather seal on door entrance and a solid weather protection over the lift. We used canvas awning in the past and were not satisfied—they wore out, were erratic in windy conditions, and accumulated ice and snow, making them hard to fold.

20. Why do you use a metallic ceiling? We consider this to be one of our more unique and functional features. Our ceiling is the same used in many hospitals and upscale offices. The decorative metallic panels can be quickly and easily removed to access service areas in the ceiling; the panels do not water stain and are easy to clean; and multiple small louvers provide a comfortable “curtain effect” air flow as opposed to high-volume and noisy single louvers. Operators feel the cleaner, longitudinal ceiling lines give our coaches a more “open” atmosphere.

21. How good is your overall insulation? We use the best insulation available for mobile units (foamed-in-place urethane in the floors). We then add Thermax insulation sheets for the walls, ceiling, and doors. This prevents entrance of dust or cold. In addition, the insulation adds greatly to body strength. The total R value inside our coach is approximately 15.

22. What if your expandable sides or lift fail, can we still operate? Both our expandable sides and lift gate come with a manual override system that is easy to operate, allowing your unit to continue operating until service personnel arrive.

23. Why is your sliding patient access door better than an electric roll-up door? The sliding patient access door completely eliminates the chance of mechanical breakdown. We found that the mechanical roll door was cumbersome and prone to problems. Our sliding doors open easily with one hand and only need to open wide enough to allow the gurney or wheel chair to enter. On the other hand, an electrical roll-up door must open fully over the entire cycle, causing loss of conditioned trailer air and entrance of hot or cold interior air. Our customers have been overwhelmingly happy with our sliding door change.

24. How is the quality of your coaches assured? Medical Coaches was the first mobile manufacturer to receive internationally recognized ISO Certification. We recently upgraded to the current ISO: 9001 Certification Level. ISO Certification requires us to perform tests on all units to include temperature and humidification tests, smoke detector check, a digital leveling test, and a full generator test. Plus each unit goes through a full checklist along with a road test before the coach is delivered.